NAHQ Certification Exams Pack
Everything from Basic, plus:
- Exam Name: Certified Professional in Healthcare Quality Examination
- 685 Questions Answers with Explanation Detail
- Total Questions: 685 Q&A's
- Single Choice Questions: 685 Q&A's
Students Passed
Average Score
Questions came word for word
Years Teaching
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A hospital's quality professional notices a high 30-day readmission rate for patients with chronic obstructive pulmonary disease (COPD) exacerbation. What is the quality professional's next best step?
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A
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Explanation
Detailed Explanation: Evaluating post-discharge instructions is a targeted intervention that can directly address one of the common causes of readmissions, particularly for chronic conditions like COPD. Option A: Evaluate the post-discharge instructions for patients with COPD Ensuring thatpatients receive clear, actionable instructions for managing COPD post-discharge can help reduce readmissions by improving self-management and understanding of follow-up care. Option B: Use hot-spotting to identify COPD patients needing case management This may be useful but should follow an evaluation of post-discharge protocols to identify initial improvements. Options C and D: Sharing data and conducting tracers may help assess general discharge practices but are less targeted for addressingimmediate patient education and support needs. [References:, CPHQ study resources and quality improvement literature emphasize evaluating discharge instructions as an effective approach for reducing readmissions in chronic disease management., , , , , , ]
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A department director has been asked to compare the productivity of the department with the productivity of similar departments at other facilities. Which of the following Is the first step of this project?
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D
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Explanation
When comparing the productivity of a department with similar departments at other facilities, the first step is to determine which processes will be evaluated1. This involves identifying the key processes that contribute to the department’s productivity and are comparable across different facilities1. Once these processes are identified, they can be measured and compared to similar processes at other facilities1. This comparison can provide valuable insights into areas where the department is performing well and where there may be opportunities for improvement1. [References: , https://www.indeed.com/career-advice/career-development/benchmarking-in-health-care, , , , , , ]
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Even when appropriate processes are in place, errors can occur. Understanding this, leaders coordinating a patient safety program should focus on
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B
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Explanation
Leadership in the realm of patient safety is paramount. The stakeholders, ranging from the surgeons to the Chair of the Board, have to be engaged and really understand the importance of leadership support1. Effective leadership is necessary in medicine to foster an organizational culture that promotes patient safety2. By fostering an environment of psychological safety that encourages others to feel safe communicating issues and speaking up with concerns, leaders are able to act decisively and timely to protect patients and employees2. In the context of patient safety, human factors refer to the environmental, organizational, and job factors, as well as human and individual characteristics, which influence behavior at work in a way that can affect health and safety2. A focus on human factors in a patient safety program is essential because even when appropriate processes are in place, errors can occur due to human factors2. Therefore, understanding and addressing human factors is a key focus area for leaders coordinating a patient safetyprogram2. |
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Find answers to the most common questions about the NAHQ CPHQ exam, including what it is, how to prepare, and how it can boost your career.
The NAHQ CPHQ certification is a globally-acknowledged credential that is awarded to candidates who pass this certification exam by obtaining the required passing score. This credential attests and validates the candidates' knowledge and hands-on skills in domains covered in the NAHQ CPHQ certification syllabus. The NAHQ CPHQ certified professionals with their verified proficiency and expertise are trusted and welcomed by hiring managers all over the world to perform leading roles in organizations. The success in NAHQ CPHQ certification exam can be ensured only with a combination of clear knowledge on all exam domains and securing the required practical training. Like any other credential, NAHQ CPHQ certification may require periodic renewal to stay current with new innovations in the concerned domains.