Pass the Apple Certified Support Professional Apple-Device-Support Questions and answers with Dumpstech

The first action you should try when an app is unresponsive is to force the app to quit and reopen it. This can help resolve temporary issues that may cause the app to freeze, crash, or not respond to your inputs. To force the app to quit, swipe up from the bottom of the device. If your device has a home button, double press that instead. This will bring up a carousel of all the open windows on your device. Swipe left or right to find the app that you want to quit. Swipe up on the app’s preview to close it. Then, tap the app icon on the Home screen to reopen it and see if it works as expected.  References :  If an app on your iPhone or iPad stops responding … - Apple Support

 Some universal apps (apps that don’t need Rosetta) include the setting “Open using Rosetta.” This setting enables a universal app such as a web browser to use plug-ins, extensions, or other add-ons that do need Rosetta, because they haven’t been updated to support Apple silicon. If a universal app doesn’t recognize an add-on that you installed for the app, you can quit the app, select this setting, and try again. To do this, you need to open the app’s Get Info window and check the box labeled “Open using Rosetta”.  References :  If you need to install Rosetta on your Mac - Apple Support ,  How to force universal Mac apps to run under Rosetta emulation ,  How to Launch the Intel Version of a Universal Apple Silicon App

Fallback recoveryOS is a hidden boot mode on Macs with Apple silicon that allows you to access a second copy of recoveryOS in case the regular one fails. To start up into fallback recoveryOS, you need to shut down your Mac completely, then double-press and hold the power button until you see “Loading startup options” on the screen. Then you can click Options and Continue to enter the recovery utilities window. Fallback recoveryOS is different from regular recoveryOS in that it doesn’t have the capability to change the system security state, so you can’t use Startup Security Utility or disable SIP in this mode.  References :

Use macOS Recovery on a Mac with Apple silicon

Fallback Recovery OS - A Hidden Boot Trick on M1 Macs

Mac Not Booting Into Recovery Mode? 7 Fixes to Try

How to boot an Apple silicon Mac into Recovery mode

How to Enter macOS Recovery Mode on Apple Silicon Macs

Legacy Contact is a new feature introduced by Apple in iOS 15.2, iPadOS 15.2, and macOS 12.1 that allows users to designate up to five people who can access their Apple account and data after they pass away. Legacy Contacts need to have the unique access key that the user created when they added them as a Legacy Contact, and a copy of the user’s death certificate, to request access to the user’s account. Legacy Contacts can access data stored in iCloud, such as photos and documents, but not services that require subscriptions, such as Apple Music or Apple TV+. The other options are not valid services offered by Apple.  References :  How to request access to a deceased family member’s Apple account ,  How to set up Apple account access so people can get in after you die

 When you install an application on a Mac, the installer creates a log file that records the progress and any errors that occur during the installation process. You can use the Console app to view the install log and troubleshoot any issues that may prevent the installation from completing successfully. To access the install log, you need to launch the Console app from the Applications > Utilities folder, or use Spotlight to search for it. Then, in the Console app, choose Install Log from the Log Reports section in the sidebar. You will see a list of install log files, each with a date and time stamp. You can select the most recent one or the one that corresponds to the installation you are having trouble with. The install log file will show you the details of the installation, such as the source, destination, package name, version, size, and status. It will also show you any errors or warnings that occurred during the installation, such as permission issues, network issues, or corrupted files. You can use the information in the install log to identify the cause of the installation failure and take appropriate actions to resolve it.  References :  Use the Console app on your Mac ,  How to view the install log on a Mac ,  Fix Installation Failed the Installer Encountered an Error on Mac

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On your Mac, choose  Apple menu > System Settings, then click Users & Groups  in the sidebar. (You may need to scroll down.) Click the Info button next to the user or group you want to delete, then click Delete User or Delete Group. Note: If a user is logged in to this Mac now, you can ' t select them.

According to the Apple Device Support Reference Materials, you can control who can discover your iPhone or iPad when it’s within AirDrop range by setting AirDrop to Contacts Only 1 . This means that only people in your Contacts app can see your device and send you content via AirDrop.  You can also set AirDrop to Receiving Off, which means that no one can see your device or send you content via AirDrop 1 . The other two options, B and C, are not correct because they are not related to AirDrop settings.  Requiring a verification code from the other device in Password & Security settings is a feature that helps you sign in to your Apple ID account on a new device 2 .  Turning off AirDrop in Privacy settings is not possible, as AirDrop is not listed under Privacy settings 3 .  References :  1 :  How to use AirDrop on your iPhone or iPad - Apple Support , Section " How to adjust AirDrop settings " .  2 :  Sign in with your Apple ID - Apple Support , Section " Use a verification code with two-factor authentication " .  3 : Privacy settings on iPhone - Apple Support

 Face ID is a biometric authentication feature that allows users to unlock their device with a facial scan. Face ID attempts to match the user’s face with the stored data every time the device is woken up. However, there are situations where Face ID is not permitted or fails to recognize the user. In those cases, the user must enter their passcode or password to unlock the device. One of those situations is when there are five unsuccessful attempts to match a face. After five failed scans, Face ID is disabled and the user is prompted to enter their passcode or password. This is a security measure to prevent unauthorized access to the device by someone who does not look like the user.  References :  Face ID, Touch ID, passcodes, and passwords - Apple Support ,  What Is Face ID? - How-To Geek

 Option C shows the screen that indicates that iPhone is in recovery mode and ready to be updated or restored. This screen displays a cable and a computer icon, which means that you need to connect your iPhone to your computer and use iTunes or Finder to update or restore your device.  This screen appears when you put your iPhone in recovery mode using the appropriate button combination for your model 1 . The other options show different screens that are not related to recovery mode. Option A shows the screen that appears when you turn on your iPhone and it is loading the software. Option B shows the screen that appears when you set up your iPhone for the first time or after a factory reset. Option D shows the screen that appears when you turn off your iPhone.  References :  If you can’t update or restore your iPhone or iPod touch , Apple Support.

 When you use Migration Assistant to transfer content from one Mac to another Mac, and the account names are the same on both computers, you have two options: rename or replace. Rename means that the account on your old Mac will appear as an additional user on your new Mac, with a separate login and home folder. Replace means that the account on your old Mac will replace the identically named account on your new Mac. This option will overwrite any existing data on the new Mac account. You can choose the option that suits your needs best.  References :  Transfer to a new Mac with Migration Assistant - Apple Support ,  Migration Assistant and User Names - Apple Community