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To optimize business process workflow, an insurer has spent a great deal of effort on estimating the amount of effort required to complete various types of work... They are also aware that certain situations may require specialized expertise and want to incorporate this in their decision making.
All claims and exposures are entered using only the ClaimCenter new claim wizard. Once entered, the work should be automatically distributed fairly to those properly suited, as determined by the company's knowledge of each worker's skill set.
Which two assignment mechanisms, alone or together, will achieve their goal? (Choose two.)
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B, D
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Explanation
To meet the dual requirements of "specialized expertise" and "fair distribution based on effort," the Business Analyst should utilize User Attributes and Weighted Workload assignment rules. User Attributes (Option B):This feature handles the "specialized expertise" requirement. Administrators can tag users with specific attributes (e.g., "Bilingual," "Heavy Equipment Expert," "Litigation Specialist"). Assignment rules can then be configured to filter the pool of potential assignees toonlythose who possess the matching attribute for the specific claim type. Weighted Workload (Option D):This feature handles the "fair distribution" and "amount of effort" requirement. Unlike Round-robin (which treats all claims as equal), Weighted Workload assigns a "weight" (effort points) to the claim and tracks the "load factor" (current capacity) of the user. The system assigns the new work to the user with the lowest relative workload, ensuring that adjusters handling difficult, high-effort claims are not overwhelmed with the same volume as those handling simple claims. Why other options are incorrect: Round-robin (A):Distributes work purely cyclically (1-2-3-1-2-3) without regard for the user's current workload or the complexity of the claim. FNOL Queues (C):This is a "pull" mechanism where work sits in a bucket until someone grabs it, rather than the "automatic distribution" (push) requested. Supervisor Assignment (E):This is manual, not automatic. |
An Adjuster at Succeed Insurance is handling a personal auto claim for an insured who hit a tree after swerving to avoid a child who ran into the road.
The Adjuster has this Authority Limit Profile:
The Adjuster creates a collision exposure and sets the initial reserves so that payments can be made to the insured for repairs to the damaged vehicle. No payments have been created yet.
The current financials for the claim are as follows:
Which two financial transactions will not require approval given that each option is the only transaction change rather than a cumulative change? (Choose two.)
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B, D
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Explanation
To determine if a transaction requires approval, we must compare the proposed transaction against the Adjuster's Authority Limits and the current financial state of the claim. Current State:Total Reserves = $3,000 ($2,500 Indemnity + $500 Expense). Total Paid = $0. Adjuster Limits: Claim Total Reserves Limit: $5,000 Payments Exceed Reserves Limit: $500 Evaluation of Options: Option B (No Approval Required):Making a $2,000 payment against the "Claim Cost - Auto body" reserve. The available reserve is $2,500. Since $2,000 < $2,500, the payment does not exceed the reserve. The total payments on the claim would be $2,000, which is well below the "Claim payments to date" limit of $5,000. Option D (No Approval Required):Increasing the Expense reserve to $550. This increases the total claim reserves from $3,000 to $3,050 ($2,500 + $550). Since $3,050 is below the Adjuster's "Claim total reserves" limit of $5,000, no approval is triggered. Why other options require approval: Option A:A payment of $1,100 against a $500 reserve means the payment exceeds the reserve by$600. The Adjuster's limit for "Payments exceed reserves" is only$500. Since $600 > $500, approval is required. Option C:Increasing the Auto body reserve to $6,000 would raise the total claim reserves to$6,500($6,000 + $500). This exceeds the Adjuster's "Claim total reserves" limit of $5,000, triggering an approval. |
What two pieces of information enable the Business Analyst (BA) to trace back to the root cause of an issue? (Choose two.)
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A, E
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Explanation
In Guidewire implementation methodology (Agile/SurePath), Traceability is maintained through specific unique identifiers that link the code and test cases back to the business definition. Unique Requirement Numbers (Option E):Every granular business requirement is assigned a unique ID (e.g., CC-FNOL-001). If a defect or issue arises during testing or production, the BA uses this number to find the exact text of the requirement that was implemented. This helps determine if the issue is a "bug" (code doesn't match requirement) or a "gap" (requirement was missing or wrong). Unique Story Card Number (Option A):User Stories act as containers for requirements. The Story Card Number (e.g., Story-105) links the individual requirements to the broader feature context. Tracing back to the Story Card allows the BA to review the original scope, the UI mockups, and the Acceptance Criteria associated with that feature to understand the "Root Cause" of the misunderstanding or failure. Why other options are incorrect: Option B (Caution points):These are process diagrams notes, useful for training but not for system traceability. Option C (Change History):While useful for seeingwhoedited a document, it does not provide the structural link between a system error and the business definition like the IDs do. Option D (Approver Notes):These confirm sign-off but rarely contain the functional detail needed to diagnose a root cause. |
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Find answers to the most common questions about the Guidewire ClaimCenter-Business-Analysts exam, including what it is, how to prepare, and how it can boost your career.
The Guidewire ClaimCenter-Business-Analysts certification is a globally-acknowledged credential that is awarded to candidates who pass this certification exam by obtaining the required passing score. This credential attests and validates the candidates' knowledge and hands-on skills in domains covered in the Guidewire ClaimCenter-Business-Analysts certification syllabus. The Guidewire ClaimCenter-Business-Analysts certified professionals with their verified proficiency and expertise are trusted and welcomed by hiring managers all over the world to perform leading roles in organizations. The success in Guidewire ClaimCenter-Business-Analysts certification exam can be ensured only with a combination of clear knowledge on all exam domains and securing the required practical training. Like any other credential, Guidewire ClaimCenter-Business-Analysts certification may require periodic renewal to stay current with new innovations in the concerned domains.