CIPS Certification Exams Pack
Everything from Basic, plus:
- Exam Name: Commercial Negotiation
- 395 Questions Answers with Explanation Detail
- Total Questions: 395 Q&A's
- Single Choice Questions: 318 Q&A's
- Multiple Choice Questions: 77 Q&A's
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A buyer is preparing for an upcoming negotiation with a large supplier on a contract renewal price. The buyer has undertaken some analysis and is concerned that changes in the organisation’s macro-environment over the last year will result in a price increase. The buyer’s analysis has identified changes in which of the following?
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A
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Explanation
[Reference: CIPS L4M5 Study Guide, Section 2.3 - Market Factors and Analysis, , , , , , ]
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A buyer continually states, during a negotiation, that budget constraints are impacting their ability to make concessions. What type of tactic are they using?
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C
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Jayden works as a procurement manager for a large IT organisation. They are currently in their third round of negotiations with an increasingly frustrated software solutions provider. Ben is representing the supplier. Jayden has made eye contact in the latestmeeting to confirm his understanding of each of Ben's points. What communication technique is Jayden demonstrating?
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A
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Explanation
Jayden's use ofeye contact to demonstrate understandingis a core element ofactive and effective listening. This technique includes not only listening to spoken words but also using non-verbal cues (e.g., nodding, eye contact) to confirm comprehension and engagement. Effective listening is essential to ensure that both parties feel heard and respected, which can de-escalate tension and improve outcomes. “Effective listening involves verbal and non-verbal behaviours that show attentiveness. Maintaining eye contact, nodding, and reflecting key points show engagement and help in building rapport and trust.” (L4M5 Commercial Negotiation, 2nd edition, Section 3.3 - Communication Techniques in Negotiation) |
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