Pass the ServiceNow Certified System Administrator CSA Questions and answers with Dumpstech

InServiceNow List Views, users cancustomize and personalizethe displayed columns to fit their needs.

Open anylist view(e.g., Incidents, Requests).

Click theGear icon (⚙)in the top-right corner of the list.

ThePersonalize List Columnswindow appears.

Select or remove columns as needed.

ClickSaveto apply changes.

Steps to Personalize List Layout (Columns):This customization isuser-specific, meaning it only affects the logged-in user’s view.

B. Select the column to be personalized > Click Edit icon (Penal) > Choose options to personalize

NoEdit icon (Pencil) for column customizationexists in List Views.

C. Context Menu > View > Personalize

TheContext Menu (right-click menu)allows you to filter or sort data but doesnot customize columns.

D. Select the column to be personalized and right-click the header > Choose options to personalize

Right-clicking the column header providessorting and grouping options, not full column customization.

In ServiceNow,High Security Settingsrequireelevating privilegesto make changes. Administrators need toelevate to the security_admin roleto access and modify sensitive settings.

A. Select Elevate Roles

Admins must go toUser Menu (top-right corner) > Elevate Roles.

Selectsecurity_admin, then clickOKto temporarily gainelevated privileges.

This allows access toHigh Security Settings, including ACLs and security configurations.

B. Add security_admin role to your user account

Only anexisting admin with security_admincan grant this role.

Even if a user hassecurity_admin, they still need toelevateto access high-security settings.

C. Impersonate Security Admin

Impersonation does not work for security_admin.

Users mustelevatetheir own privileges instead.

D. Use System Administrator < Elevate Roles module

There isno module named "Elevate Roles"under System Administrator.

Elevation is done via theUser Menu (top-right corner of ServiceNow UI).

In ServiceNow, when importing data from an external source (e.g., CSV, Excel, or an external database), the records first go into astaging areabefore being transformed and inserted into their final destination table.

TheImport Set Row Table(sys_import_set_row) is where records are temporarily stored during an import.

This table holds raw data from theImport Set Table (sys_import_set), allowing transformation and validation before writing to the target table.

Load Data→ Records are loaded into theImport Set Row Table (sys_import_set_row).

Transform Data→ ATransform Mapprocesses and moves data to the target table.

Clean Up→ Processed records are removed from thestaging tableafter transformation.

A. Transform Table →Incorrect

No such table called"Transform Table"exists in ServiceNow.

Transformation happens viaTransform Maps, not a separate table.

B. Staging Table →Incorrect

The term"staging table"is a general concept but not an actual table name in ServiceNow.

D. Temp Table →Incorrect

ServiceNow does not use a"Temp Table"for imports.

Temporary data is held insys_import_set_row, not a table named "Temp Table."

Import Sets Overview

Understanding Import Set Row Table

The Correct Table: Import Set Row TableImport Process Flow:Why Other Options Are Incorrect?Official ServiceNow Documentation Reference:

ANatural Language Query (NLQ)allows users to filter list data using plain English instead of using the traditional condition builder. NLQ interprets human-readable search terms and translates them into system queries, making it easier for non-technical users to retrieve information without having to understand the underlying database structure.

User-friendly: Users can type a question in normal language (e.g., "Show me all open incidents assigned to me").

Automatic Query Conversion: The system translates the NLQ into a structured query that ServiceNow understands.

Faster Search & Filtering: It helps in quickly filtering and finding records without manually setting conditions.

Works on Lists: NLQ is used primarily in list views where users need to filter or search records.

Key Features of NLQ in ServiceNow:Example Usage:If a user enters"Show me all open incidents for John Doe", the NLQ engine will convert it into a structured query like:

[State = Open] AND [Assigned To = John Doe]

ServiceNow Product Documentation→ "Natural Language Query Overview"

ServiceNow List Filters and Condition Builder→ "Using Natural Language Queries for Filtering"

References from Certified System Administrator (CSA) Documentation:

TheDependency Viewgraphically representsConfiguration Items (CIs)and their relationships in ServiceNow’sConfiguration Management Database (CMDB). It provides an interactive visualization of dependencies and relationships between infrastructure components, helping administrators understand system architecture.

Displays CI relationships in an interactive graphical format.

Helps identifyupstream and downstream dependencies(e.g., how a failed server affects dependent applications).

Can be accessed via theConfiguration Item (CI) formunder theRelated Linkssection.

Used inImpact Analysisfor Change Management and Incident Management.

A. Schema Map– Used to visualizetable relationships, not CI dependencies.

C. Dependency Map– Not a ServiceNow term; the correct term isDependency View.

D. Database View– Used to createvirtual tablescombining data from multiple tables but does not display CI dependencies graphically.