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Microsoft PL-600 - Microsoft Power Platform Solution Architect
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You need to recommend a feature that erases agent workloads and resolves reported issues.
What should you recommend?
Answer
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A
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Explanation
Scenario: Agents need a way to track reservation issues. Use Dynamics 365 Customer Service to: Track customer issues through cases [Reference:, https://docs.microsoft.com/en-us/dynamics365/customer-service/overview, , ]
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You need to recommend a collaboration tool for each group.
Which tool should you use? To answer, select the appropriate tool in the answer area.
NOTE: Each correct selection is worth one point.
Answer
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Answer:
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Explanation
Box 1: Microsoft Teams Maintenance supervisors must not have access to Dynamics 365 Customer Service. The supervisors must be able to communicate with the contracts team about contracts. Box 2: Dynamics 365 Workspace Aircraft maintenance vendors must have only view and upload privileges to their invoices and receipts. The Expense management mobile workspace lets users capture and upload a receipt, so that they can attach it to an expense report later. [Reference:, https://docs.microsoft.com/en-us/dynamics365/project-operations/prod-exp/expense-management-mobile-workspace, , ]
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You need to select an appropriate app for Relecloud.
Which app should you recommend?
Answer
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D
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Explanation
Microsoft Dynamics 365 Customer Service is a module for customer service automation that streamlines case and knowledge management, enables personalized customer service with a 360-degree customer view, and provides visibility into customer service department performance with dashboards and reports. [Reference:, https://docs.microsoft.com/en-us/dynamics365/customer-service/overview, , ]
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PL-600 exam dumps on Dumpstech.com with Code PL-600 explained Power Platform solution architecture using exact questions.
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