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ABC Telecom uses Communications Cloud while its distributors use their own CRM system. ABC Telecom wants to share product catalog information, including technical descriptions of products from ABC Telecom's Communications Cloud. Distributors can then use this information to set up their own CRM product catalog.
What should a Consultant suggest as a starting point for this integration?
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C
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Explanation
In Communications Cloud, the single source of truth for commercial and technical products is the Enterprise Product Catalog (EPC). For external systems—like distributors’ CRMs—to consume product specifications, offerings, attributes, technical details, and bundled components, Salesforce provides EPC REST APIs. These APIs expose: Product Offerings Product Specifications Commercial & technical attributes Versions Prices (optional depending on configuration) Relationships and hierarchies They are designed explicitly for external catalog synchronization, making them the ideal starting point for distributors to pull up-to-date product definitions. Why others are incorrect: A (Product2 APIs): Product2 is not used for Communications Cloud catalog; EPC uses Vlocity EPC objects. B (TMF620): Salesforce EPC is not natively TMF620 compliant. TMF620 requires a mediation layer; using EPC APIs directly is the recommended starting point. D (getCartProducts): CPQ APIs require a cart context and do not expose full catalog specs. |
Universal Connect (UC) offers a router to its customers, which is included as part of the Business Internet offer. However, the router has no commercial significance to the selling process. UC is currently using Industries Order Management (OM).
How should a Consultant model the router with respect to the Business Internet offer?
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C
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Explanation
In Salesforce Communications Cloud and Industries Order Management (OM), products that do not carry commercial value but are required for fulfillment must be modeled as Technical Products. Public Salesforce EPC and OM design guidance explains that a Technical Product is used when an item is not visible during selling, does not influence the commercial configuration, and is instead required for downstream fulfillment, service activation, or device provisioning. In the case of Universal Connect (UC), the router included with the Business Internet offer has no commercial significance—meaning sales agents do not configure it, no pricing is associated with it, and customers should not see it as a selectable or independent commercial item. Instead, it simply needs to appear in the fulfillment layer so that the order can drive device shipment, installation, inventory allocation, or activation steps. Salesforce’s recommended modeling approach is to: Create the router as a Technical Product Specification. Add it to the Business Internet offer as a Technical Child. Allow decomposition in OM to generate Fulfillment Request Lines (FRLs) for the router automatically, without exposing it during quoting. This ensures: Clean commercial experience (router hidden from the sales journey). Accurate fulfillment instructions to downstream systems. No need for complex rules or hiding logic in quote documents. Options A and B incorrectly place the router inside the commercial structure, which is not aligned with EPC best practices. Option D introduces a separate offer and automation logic, which adds unnecessary complexity and breaks modeling principles. |
Which three fields are available on the Retail Store object that differentiate them from the Account object?
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B, C, D
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Explanation
These fields on the Retail Store object differentiate it from the Account object, providing specific information about store operations, preferred visit timings, and shipping details. |
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Find answers to the most common questions about the Salesforce Consumer-Goods-Cloud-Accredited-Professional exam, including what it is, how to prepare, and how it can boost your career.
The Salesforce Consumer-Goods-Cloud-Accredited-Professional certification is a globally-acknowledged credential that is awarded to candidates who pass this certification exam by obtaining the required passing score. This credential attests and validates the candidates' knowledge and hands-on skills in domains covered in the Salesforce Consumer-Goods-Cloud-Accredited-Professional certification syllabus. The Salesforce Consumer-Goods-Cloud-Accredited-Professional certified professionals with their verified proficiency and expertise are trusted and welcomed by hiring managers all over the world to perform leading roles in organizations. The success in Salesforce Consumer-Goods-Cloud-Accredited-Professional certification exam can be ensured only with a combination of clear knowledge on all exam domains and securing the required practical training. Like any other credential, Salesforce Consumer-Goods-Cloud-Accredited-Professional certification may require periodic renewal to stay current with new innovations in the concerned domains.