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- Exam Name: Salesforce Certified Slack Developer
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You are a developer asked to create a bot that will provide an overview of how to use a Slack channel and other resources related to IT helpdesk requests when a user joins the #it-help channel. As a bot application, users will also have the ability to mention the bot to ask their specific questions in the channel.
Which action(s) will you need to take to meet this request?
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C
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Explanation
member_joined_channel (often referred to as member_joined in event grouping contexts): This event is triggered when a standard user joins a public or private channel. Subscribing to this allows your bot to see whenever someone joins #it-help and instantly send them the welcome overview and resources guide. channel_joined: This event is specifically sent to your application when the bot user itself is added to a channel. Subscribing to this ensures your bot knows it has been successfully added to #it-help so it can begin its duties or send an initial greeting. app_mention: This event explicitly handles instances where users mention the bot (e.g., @ITHelpBot how do I connect to the VPN?). Subscribing to this lets the bot listen for and respond to specific user queries without needing access to read every single regular message in the channel. |
What are 'slash commands' used for?
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B
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Explanation
Slash commands are application entry points that allow users to invoke Slack app functionality directly from the message composer. A user enters a forward slash followed by the registered command—for example, `/todo`—and Slack routes the resulting command payload to the associated application. The payload includes contextual information and any text entered after the command. The application must acknowledge the request promptly and can respond through mechanisms such as `respond()`, `say()`, or subsequent Web API operations. Slack's official documentation explicitly describes slash commands as allowing users to invoke an app by typing a string into the message composer. They are unrelated to message encryption, workspace theme configuration, or general channel deletion. Therefore, B accurately describes the purpose of Slack slash commands. |
Fruit Flies Shipping Co. has hired you as their primary Slack Admin and Slack app developer. Your first priority is to build a Slack app that enables hourly employees to create, edit, and view their timesheets from within the Slack client.
Based on best practices for Slack's app surfaces, which surface would you implement?
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A
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Explanation
App Home is the strongest primary surface because the requirement involves persistent management of structured, user-specific information. Employees must repeatedly return to the application to create, edit, and review timesheet data rather than perform only a single transient action. Slack defines App Home as a private one-to-one space between a user and an application. Its Home tab remains available in a predictable location and retains its interface until the application republishes or updates it. Slack specifically recommends App Home for personalized dashboards, task views, user-specific information, settings, and persistent application workflows. A timesheet application can therefore display the employee's current pay period, submitted entries, outstanding hours, approval status, and actions for adding or modifying records. Individual edit/create operations could subsequently open a modal, but the modal would be a supporting interaction surface rather than the application's principal workspace. Messages are better suited to notifications and conversational interactions. Threads organize message-based discussion and do not provide an appropriate persistent management dashboard. Therefore, A correctly follows Slack's surface-selection guidance. This question belongs to Design a Great User Experience, especially persistent personalized interfaces and selection of the appropriate Slack surface. |
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