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Pass the ATD Talent Development CPTD Questions and answers with Dumpstech

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Questions # 11:

Which evaluation technique should an organization use to analyze and improve error rates and defects?

Options:

A.

Six Sigma

B.

Benchmarking

C.

Flowchart diagram

D.

Return on investment (ROI)

Questions # 12:

Which is a learning activity guided by constructivist learning theory?

Options:

A.

Listening to a podcast

B.

Role-play exercise

C.

Lecture

D.

Physically active learning exercise

Questions # 13:

The total cost of ineffective e-learning includes the cost of which factors?

Options:

A.

Development plus implementation

B.

Software platform plus integration

C.

Instructional designer salaries plus missed schedule deadlines

D.

Poor performance plus missed opportunities

Questions # 14:

A talent development (TD) professional has been hired as a consultant for a 20-person manufacturing company. The TD professional has not worked in this industry before. Several employees have complained to the human resources (HR) department that some supervisors have been disrespectful toward them when giving feedback. The HR manager decides that company-wide training on appropriate feedback is needed. The TD professional is assigned to conduct a needs analysis and to report the results to the HR manager in two days.

Which data collection method(s) would be most appropriate for the TD professional to use to complete the needs analysis?

Options:

A.

Pretest

B.

Observations

C.

Policy review

D.

Focus groups

E.

Benchmark study

Questions # 15:

Which step in a change management process is most important for instituting sustainable change?

Options:

A.

Position the change as a strategic priority at the organization

B.

Create meaningful data about the progress of the change and share data with key stakeholders

C.

Benchmark successes pertaining to the new change to similar organizations

D.

Rally key stakeholders to create work groups to usher in the new change

Questions # 16:

When encountering an emotional trigger, what does cognition control?

Options:

A.

Course of reaction

B.

Immediate response

C.

Fight-or-flight impulse

D.

Self-awareness

Questions # 17:

Which consideration is most important when developing e-learning or classroom training for a global environment?

Options:

A.

Focusing on the dominant culture

B.

Emphasizing that all cultures are similar

C.

Planning for cultural portability

D.

Emphasizing cultural differences

Questions # 18:

A talent development (TD) professional facilitates a three-week training course for all of a company's new hires. Company onboarding guidelines state that new hires must pass the course final exam with a score of 80% or higher in order to continue in the job, but the guidelines also provide for some discretion on the part of the hiring manager. Participant A fails the final exam with a score of 78%. Participant A was frequently late to training, did not readily participate, and fell asleep twice during the course.

What should the TD professional do?

Options:

A.

Consult with the human resources (HR) department and the hiring manager, and offer to have Participant A retake the exam.

B.

Recommend termination of Participant A.

C.

Provide the exam results to the HR department and the hiring manager.

D.

Document the observable behaviors, and provide these data points to the HR department and the hiring manager.

E.

Reassess the exam scoring process.

F.

Redesign the course to make it more engaging.

Questions # 19:

An external coach is contracted by a company to work with three of its executive vice presidents (EVPs). During the scheduled sessions, two of the EVPs show up late and request that their coaching sessions be extended to make up for the missed time. Which is the most ethical and appropriate action for the coach to take?

Options:

A.

End the sessions at the scheduled time.

B.

Bill the company for the additional time.

C.

Suggest terminating the coaching sessions.

D.

Suggest scheduling the sessions for another time.

Questions # 20:

An organization has just finalized its strategic planning process and established four business goals for the next period. The talent development (TD) professional is meeting with the chief executive officer to discuss how the learning function can best support the achievement of these goals. Which meeting objective will best allow the TD professional to align the learning goals with these business goals?

Options:

A.

Identify the resources required to drive these business goals

B.

Identify the training calendar for the next period

C.

Identify the performance gaps of employees

D.

Identify the business goals that require employee development

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