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Pass the ATD Talent Development CPTD Questions and answers with Dumpstech

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Questions # 31:

Which is the most beneficial action a manager can take to impact an employee's career development?

Options:

Help the employee create a personal development plan.

Help the employee improve self-awareness.

Offer the employee a promotion to a higher level.

Offer the employee a mentorship opportunity.

Questions # 32:

Which is the primary purpose of an employee engagement survey?

Options:

Engage employees

Identify barriers to performance

Provide an action plan

Serve as a performance management review

Questions # 33:

When following an organizational diagnosis model, which two variables that impact an organization would most appropriately be examined at both the organizational and group levels?

Options:

Processes and individual motivation

Culture and technology

Group behavior and individual attitudes

Structure and group composition

Questions # 34:

When is microcoaching most helpful to the performer?

Options:

When the coach requires the performer to use a new technology platform

When the performer is unsure how to move forward with her/his goals

When the coach and performer are in the initial stages of building trust

When the coach and the performer are clear about the performer's goals

Questions # 35:

What is the best way a talent development professional can create a strong business case for continuing an existing training program?

Options:

Compare the amount of money spent on the program with that spent on other training programs

Review end-of-course evaluations to assess participant reactions

Show how the training program contributed to the achievement of business objectives

Demonstrate how the training program improved on-the-job performance

Questions # 36:

According to Mager, what are the three components of a learning objective?

Options:

Skill, priority, and sequence

Condition, performance, and criteria

Content, approach, and implementation

Criteria, observation, and evaluation

Questions # 37:

A talent development (TD) professional works at a small Internet-based company. The TD professional is tasked with training a group of customer service representatives to process refunds in a new software application.

What should the TD professional do?

Options:

Walk through example refunds with the learners.

Conduct lectures to provide instruction, then have learners practice processing the refunds on their own.

Remove nonessential information from the learning materials.

Provide the instruction manual for the new software application for staff to learn on their own.

Provide a demonstration of the new software application.

Questions # 38:

A talent development (TD) professional has been tasked with creating a knowledge management system for a small company. The TD professional has begun the process of collecting organizational knowledge and has compiled paper manuals, standard operating procedures, process charts, and other archived materials. How can the TD professional most effectively access the collective knowledge of the company's leaders?

Options:

Perform interviews with direct reports of the leaders

Review the personnel files and resumes of the leaders

Conduct video and audio interviews with the leaders

Read published works by the leaders

Questions # 39:

Which is the best example of an effective learning or behavioral outcome statement?

Options:

Learners should understand key sales techniques for selling time-shares without error given instruction, practice by recording themselves, and feedback from colleagues

Learners will be able to design a quality online course according to nationally recognized quality standards on their second attempt through the course review process

Learners should be able to recall flight instruments with 90% accuracy on a flight technician qualifying exam given a detailed diagram of flight instruments, instruction about this system, and practice opportunities

Learners should be able to prepare an analytical report with data analysis communication and problem-solving skills, according to the standard that defines management preferences, by the end of the course

Questions # 40:

Step 2

The TD professional is creating the training plan for the new software and wants to develop the learners' troubleshooting skills by incorporating unexpected complexities that staff might encounter.

Step 3

The training plan is created and approved, and the TD professional develops the training materials.

What should the TD professional do to prepare for the delivery of in-person training?

Options:

Avoid overpreparing in order to keep the training spontaneous.

Arrive early and set up well in advance.

Speak out loud when practicing delivery.

Rehearse all mechanics of the training delivery, including transitions and media use.

Assume that all learners have reviewed the software manual.

Confirm that all learners will have access to the software during the training.

Review the training plan and list all the logistics that need to be addressed.

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