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Pass the ATD Talent Development CPTD Questions and answers with Dumpstech

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Questions # 21:

A hacker was successful in accessing a financial services company's database of customer information after an employee clicked on a phishing email link. The company's chief executive officer (CEO) created a project team to address the security breach. As a member of the project team, a talent development (TD) professional is asked to evaluate the current security training for effectiveness. Since this is an urgent issue, the project team has been given 30 days to present recommendations.

Step 2

The data obtained indicates that the current training focuses on defining phishing and does not provide examples or information on how to recognize it and what actions to take.

Step 3

The project team decides that test phishing emails should be created to train employees about phishing and to collect more data on the issue.

Which step(s) should the TD professional take to analyze the effectiveness of the implemented solution?

Step 4

The test phishing emails are created, and the information technology department sets up the deployment schedule and results tracking for the emails. Over the first month, results indicate that 50% of the employees who received the emails clicked on the phishing link and received additional training on recognizing phishing emails.

Options:

A.

Continue sending phishing emails to gather more data.

B.

Conduct an employee survey of the training solution.

C.

Interview employees who clicked on the phishing email.

D.

Create an executive focus group to review the progress.

E.

Analyze the results for trends by job role.

F.

Send a Level 1 evaluation to all employees.

Questions # 22:

While facilitating a training session focused on accessing a report from a point-of-sale system, a store manager who is acting as the trainer has omitted key details from the process. Which type of knowledge is represented in this scenario?

Options:

A.

Casual

B.

Contextual

C.

Procedural

D.

Systematic

Questions # 23:

Which statement should be included in an employee engagement survey to best understand company culture?

Options:

A.

I receive a competitive benefits package.

B.

I understand the needs of my customers.

C.

I am empowered to make decisions.

D.

My job makes good use of my skills.

Questions # 24:

A new manager has been assigned to meet with a talent development (TD) coach. At the first meeting, the manager states "I am who I am, and no amount of coaching will change me." Which should be the TD coach's top priority?

Options:

A.

Report the manager's attitude to a senior leader

B.

Discover the personal triggers that may help the manager become more coachable

C.

Help the manager to understand how being "uncoachable" puts the manager's job at risk

D.

Help the manager to develop a career transition plan for a role that is a better fit

Questions # 25:

A talent development (TD) professional has been hired as a consultant for a 20-person manufacturing company. The TD professional has not worked in this industry before. Several employees have complained to the human resources (HR) department that some supervisors have been disrespectful toward them when giving feedback. The HR manager decides that company-wide training on appropriate feedback is needed. The TD professional is assigned to conduct a needs analysis and to report the results to the HR manager in two days.

As a result of the needs analysis, the TD professional finds that some supervisors do not know how to give appropriate feedback and some employees do not respond well to feedback. The HR manager authorizes the TD professional to conduct a one-time, three-hour, instructor-led training program for all employees on giving and receiving effective feedback.

Which activity (activities) would be appropriate for this training program?

Options:

A.

Facilitated discussion

B.

Role-play

C.

Coaching

D.

Case studies

E.

Mentoring

F.

Simulation

Questions # 26:

An organization with offices in four countries must comply with a new policy within three months, and a talent development professional is tasked with creating training for the new policy. There is no additional budget for this training. Which is the best option for training employees?

Options:

A.

Provide an asynchronous online course with information about the new policy, and use a quiz to confirm learning transfer.

B.

Broadcast a video with policy information and a message from senior management in support of the policy, and use a quiz to confirm learning transfer.

C.

Offer in-person courses multiple times in each office so everyone is able to attend, and provide printed job aids.

D.

Conduct a live webinar that is recorded and shared with anyone who could not attend, and distribute a handout electronically.

Questions # 27:

Which is the most effective approach for a talent development professional to test and evaluate learning management systems (LMSs)?

Options:

A.

Request a list of available features so functional experts can conduct an evaluation of each LMS

B.

Set up a site visit to each vendor's location so that key administrators can experience a live demonstration of the LMS

C.

Ask for an online demonstration of each LMS for executives and managers of the organization

D.

Request access to each LMS for the review team to test out the system's functionality and features

Questions # 28:

When establishing a talent development (TD) department, how would the TD director best align the department's role to achieve the business strategy?

Options:

A.

Identify a learning management system that specifically tracks the number of learning solutions that are created for the business units

B.

Create a mission statement that explicitly states the department's endeavor to provide learning solutions that produce meaningful business results

C.

Develop a strategic workflow that includes daily, weekly, monthly, and quarterly tasks that cover all training and development disciplines

D.

Implement a strategy to recruit and hire a staff of TD professionals skilled in instructional design, e-learning software, facilitation, and evaluation

Questions # 29:

Who is responsible for learning in the inclusive leadership theory?

Options:

A.

Employees and managers

B.

Organization and employees

C.

Human resources leadership and employees

D.

Organization and managers

Questions # 30:

A new manager has a team comprised of four different generations of employees. Which action by the manager would be most likely to minimize intergenerational conflict within the team?

Options:

A.

Acknowledge the diverse viewpoints of each team member

B.

Listen actively to each team member

C.

Poll each team member

D.

Define what is important to each team member's generation

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