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Questions # 11:

A sales rep at Universal Containers was added to an opportunity team with Read/Write permissions. Which action is she allowed to perform in the opportunity?

Options:

A.

Update opportunity stage.

B.

Replace opportunity owner.

C.

Add/remove members in the opportunity team.

Questions # 12:

Universal Containers created a public group with certain sales engineers to help on complex deals, as well as a sharing rule to grant access to these opportunities. The Opportunity organization-wide default is Private. What is the impact of these sharing settings?

Options:

A.

Sales engineers and their managers in the Role Hierarchy will also have access to these records.

B.

Subordinates of managers who have sales engineers in the public group will also have access to these records.

C.

Other sales engineers who are in the same Role Hierarchy as the sales engineers of the public group will also have access to these records.

Questions # 13:

Universal Containers requested to leverage Lightning Web Components (LWC) to improve support reps ' user experience. LWC will be used as view layer, and Apex classes will have the business logic. Which attention points should the development team consider when implementing this solution?

Options:

A.

Once that Apex runs on system mode, the development team needs to enforce record visibility.

B.

Create test classes including runAs to test different users accessing the data.

C.

Use isAccessible(), isUpdateable(), and isCreateable() to enforce field permissions.

Questions # 14:

Sales reps at Universal Containers (UC) are complaining about the manual activities they need to perform to grant access to supporting internal users (legal, engineering, finance, etc.) for customer records when they need help. In general, the sales reps involved in the deals will not change. How should a Platform Sharing and Visibility Architect help UC improve sales reps ' productivity?

Options:

A.

Create a criteria-based sharing rule to grant access to other users.

B.

Leverage the default Account team.

C.

Create a permission set with View All Data and assign to supporting users.

Questions # 15:

A company launches a work- from- anywhere initiative in an effort to improve sales team productivity. However, the sales team uses a wide variety of devices with different form factors. The company currently uses a one- page layout to display Opportunity record details. The regional VP of sales complains about incorrect alignment of data in Opportunity records, making it difficult to read. Which action should a Platform Sharing and Visibility Architect take to correct this?

Options:

A.

Use Dynamic Forms to define different field sections applicable for different form factors of devices.

B.

Use a Visualforce override for Opportunity view action, identify the form factor onLoad action, and display relevant layouts based on form factors.

C.

Use a custom LWC override for Opportunity view action, identify the form factor onLoad action, and display relevant layouts based on form factors.

Questions # 16:

A custom Invoice object has been created with a master-detail relationship to Account. The accounts receivable (AR) team needs access to invoice records. AR users neither own nor have access to account records. The Account organization-wide default is set to Private. The AR team is unable to find invoices in list views, reports, and Global Search. The architect has been asked to help troubleshoot. What is preventing AR team members from seeing invoices?

Options:

A.

A sharing rule is missing to share invoices with the AR team.

B.

The AR profile does not have Read permission to the Invoice object.

C.

A sharing rule is missing to share accounts with the AR team.

Questions # 17:

The sales managers at Universal Containers requested their teams to define each user ' s role on their accounts in order to provide an easy way to establish accountability and collaboration. Sales managers also requested that sales associates should only get the following permissions: 1. Read access to the accounts. 2. Read access to cases related to the accounts. 3. No access to deals related to the accounts. The sales associates may be granted access to opportunities when needed. Assuming the overall sharing model of the organization is Private and no sharing rules are configured on the Account object, how should an architect achieve these requirements?

Options:

A.

Use Account teams to define access to accounts as well as opportunities and cases related to accounts.

B.

Use Account teams and Case teams. No configuration required for the Opportunity object.

C.

Use Account teams and sharing rules to share cases with sales associates. No change required to the Opportunity object.

Questions # 18:

Customer complaints for bad interactions with a customer support agent are logged as Cases and assigned to a human resources representative. The agent of the complaint should not see the case, but their manager should. How is this accomplished?

Options:

A.

Case is owned by the subset of the complaint, so their manager in the role hierarchy can access the record. CRED permission are removed on Case so the agent cannot read the case record.

B.

Criteria based Sharing Rule on Case that shares to the Role Manager and above when a custom field Assigned Agent (subject of the complaint) is not blank.

C.

Trigger on Case to lookup and share to the manager of an Assigned Agent custom field (the subject of the complaint) using Apex Managed Sharing.

Questions # 19:

A custom ServiceFeedback object is used to collect partner feedback. ServiceFeedback records should be available to all internal employees. The organization-wide default (OWD) is set to Private for external users so partners cannot see feedback from other partner users. How should the architect give access to all internal employees?

Options:

A.

Create an owner-based sharing rule for all Service Feedback records owned by partners.

B.

Ensure all the internal users are above the partners in the Role Hierarchy.

C.

Set the OWD for Internal Users to Public Read-Only.

Questions # 20:

Universal Containers has implemented Customer Community with Customer Community Plus licenses for its distributors. Retail distributors have part-time agents who work for multiple distributors. These agents should have access to other distributor accounts as well. What should be configured to grant agents access to different distributor accounts?

Options:

A.

Use Apex sharing to share distributor accounts with agents using the Account_Share table.

B.

Create sharing rules to share distributor accounts with agents.

C.

Create a sharing set to share distributor accounts with agents using account contact relationship.

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