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Pass the ServiceNow CIS-Service Management CIS-ITSM Questions and answers with Dumpstech

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Viewing questions 11-20 out of questions
Questions # 11:

What should you use to capture data in a grid layout on a catalog item?

Options:

A.

Cascade variable

B.

Multi-row variable set

C.

Grid variable

D.

Enable set

Questions # 12:

Where is the definition of what is provided, or not provided, for a service defined?

Options:

A.

Vendor service agreements

B.

Service scope

C.

Service contracts

D.

Service limitations

Questions # 13:

In Change management, what allows customers to define condition based flows for a fit for purpose model?

Options:

A.

Workflows 2 0

B.

Stale Transition Models

C.

Conditional Change Models

D.

State Flows

Questions # 14:

When building out a service catalog categorizing items helps users navigate and search in the catalog. Which roles would allow you to create and maintain categories?

Choose 3 answers

Options:

A.

catalog_manager

B.

itil_admin

C.

catalog_builder_editor

D.

catalog_editor

E.

catalog_admin

Questions # 15:

Your customer is complaining that Service Desk users keep accidentally assigning Incidents to the Network CAB, instead of Network Support You have confirmed that:

The Network Support group record has the Group types: Incident and Change

The Network CAB group record has the Group type: Change

What could you do on the incident form, for the Assignment Group field, to resolve this issue?

Options:

A.

Add a UI action to hide the Network CAB group from the list

B.

Add a UI action to provide an error message if the Network CAB group is selected

C.

Add Dictionary Override to specify the Incident group Reference Qualifier

D.

Modify the choice list to include only the appropriate group types

Questions # 16:

What are key relationships between Changes and Incidents?

Choose 2 answers

Options:

A.

Incident owners are part of the change approval workflow

B.

Incidents can be caused by a Change

C.

A Change can resolve Incidents

D.

Incidents autoclose upon closure of a related Change

Questions # 17:

Once a Catalog Item has been requested, what mechanism determines the approvals, and tasks that are triggered in the application?

Options:

A.

Processes

B.

Flows

C.

Procedures

D.

Actions

E.

Scripts

Questions # 18:

What optional Incident table is extended from the Task table?

Options:

A.

Incident Task [Incident_ask]

B.

Child Incident [incident_child]

C.

Major Incident [major_incident]

D.

Parent Incident [incident_parent]

Questions # 19:

Incidents are stored what table?

Options:

A.

Incident [incident]

B.

Incident [sn_task_incident]

C.

Incident [sn_incident]

D.

Incident [task_incident]

Questions # 20:

What defines which catalog Items, and in what order, are included in an Order Guide?

Options:

A.

Order guide template

B.

Rules

C.

Variable sets

D.

Ul policies

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