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Pass the ServiceNow CIS-Service Management CIS-ITSM Questions and answers with Dumpstech

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Questions # 1:

Options:

A.

Task is Rejected

B.

Task is Approved

C.

Not on Hold

D.

Task is Authorized

Questions # 2:

What functionality can be used to define the sequence of activities that should be taken to complete catalog items?

Choose 2 answers

Options:

A.

Workflow

B.

Activity Map

C.

Flow

D.

State Transitions

Questions # 3:

What are key relationships between Change and Problem records?

Choose 2 answers

Options:

A.

A Problem must be associated with a Change, before it can be closed

B.

Changes which cause incidents should have an associated Problem

C.

A Change can cause a Problem

D.

Problem can be solved by a Change

Questions # 4:

Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?

Options:

A.

Application Menus

B.

Reports

C.

CI Class Manager

D.

Dependency View

Questions # 5:

On a Normal Change Model what are some examples of the Model Stale Transitions that are defined for the Authorize state?

Options:

A.

Authorize to Draft. Authorize to Assess. Authorize to Review

B.

Authorize to Implement, Authorize to Assess, Authorize *o Review

C.

Authorize to Canceled, Authorize to New, Authorize to Scheduled

D.

Authorize to Scheduled Authorize to Closed, Authorize to New

Questions # 6:

How is the Resource Management application activated?

Options:

A.

Installed with PPM Standard plugin

B.

Installed as part of Release Management plugin

C.

Installed as part of adding users

D.

Installed automatically as part of new system

Questions # 7:

A problem record is the Parent to what record?

Options:

A.

Workaround

B.

Related Incidents

C.

Problem Task

D.

Known Error

E.

Major Incident

Questions # 8:

Which type of catalog item may be found in a Service Catalog?

Options:

A.

Categories

B.

Content Items

C.

Requested Items

D.

Execution Plans

Questions # 9:

Problem management provides what benefits for Incident management? Choose 2 answers

Options:

A.

Incident managers authorize problem investigations

B.

Solutions implemented reduce future incidents

C.

Published workarounds help quickly resolve incidents

D.

Problem Investigations automatically triggered for multiple user incidents

Questions # 10:

Unless there are particular security requirements, what role is given to users that perform request fulfillment work?

Options:

A.

catalog_fulfiller

B.

fulfiller

C.

itil

D.

sc_fulfiller

E.

task_worker

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