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Pass the ServiceNow CIS-Service Management CIS-ITSM Questions and answers with Dumpstech

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Viewing questions 31-40 out of questions
Questions # 31:

Which Change request fields are used in conflict detection? Choose 3 answers

Options:

A.

Planned end date

B.

Planned start date

C.

CI Business criticality

D.

Configuration item

E.

Risk

Questions # 32:

A new problem manager wants a high level view of the activities in problem management.

What module do you recommend?

Options:

A.

Problem > Dashboard

B.

Problem > Overview

C.

Problem > Process Health Dashboard

D.

Problem > Homepage

E.

ITIL Manager > Homepage

Questions # 33:

Your customer wants to know why users with the problem_coordinator role can Communicate workarounds, and fixes; but users with problem_task_analyst cannot.

How do you explain this?

Options:

A.

The technical resources working on the problem investigation are focused on the technical details, and may provide information that is not useful for the callers

B.

The problem coordinator is responsible for approving or rejecting the proposed message

C.

The message will be automatically displayed on the Portal

D.

The problem coordinator is the only role with the ability to recall a message

Questions # 34:

Users with which role can Communicate a workaround or fix? (Choose two.)

Options:

A.

itil_admin

B.

problem_coordinator

C.

problem_task_analyst

D.

problem_admin

Questions # 35:

Which of the following options can a survey administrator define on an individual survey? (Choose two.)

Options:

A.

The ability for end users to decline survey assignments

B.

Number of survey reminder notifications

C.

Trigger conditions

D.

Anonymize responses

Questions # 36:

In what table are Change records stored?

Options:

A.

Change [change_task]

B.

Change Request [rfc]

C.

Change Request [change_request]

D.

Change [change]

E.

Change [task_change]

Questions # 37:

What would you use to define a common grouping of configuration items such as all web servers in Miami?

Options:

A.

CI class

B.

Dependent group

C.

CSDM component group

D.

Dynamic CI group

Questions # 38:

Your customer wants to give secure access to business users to view problem records and reports for the products they support. When you install the ITSM roles plugin, what additional problem role is installed to support this requirement?

Options:

A.

sn_business_user

B.

sn_problem_read

C.

sn_service_owner

D.

sn_problem_write

E.

sn_problem_business_user

Questions # 39:

How are the relationships between services and offerings that are built in Service Porfolio Management transferred to the Configuration Management Database (CMDB)?

Options:

A.

Only parent child (service:offering) relationships are automatically created in the CMDB

B.

All CMDB relationships and dependencies are automatically created upon publishing the service and offerings

C.

If the service is defined as a business service, the relationships and dependencies will be automatically in the CMDB

D.

Any required CMDB relationships and dependencies must be created manually

Questions # 40:

The Major Incident Management (MIM) application is linked to the Incident management process, but the records have an additional set of States. What are these MI States?

Options:

A.

Proposed, Accepted, Rejected, Cancelled

B.

Proposed, Accepted, Rejected, Reopened

C.

Proposed, Received, eCAB Convened, Closed

D.

New, Work in progress, Escalated, Communicated

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