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Pass the ServiceNow CIS-Service Management CIS-ITSM Questions and answers with Dumpstech

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Questions # 41:

Incidents can be created and managed in the workspace, using UI layouts that are tailored to different personas, processes, and interfaces. Examples include:

• Default

• Major incidents

• Self Service

• Mobile

What are these UI layouts called in the Now Platform?

Options:

A.

Form Layouts

B.

Workspaces

C.

Forms

D.

Form Designs

E.

Views

Questions # 42:

When modifying a Change Flow, a library is available of re-usable components for your flow. What are these components called?

Options:

A.

Attributes

B.

Flow actions

C.

Flow activities

D.

Properties

Questions # 43:

Where can a change manager define the interval frequency for unauthorized change detection?

Options:

A.

The ci.change.unplanned business rule

B.

Event Processing Properties module

C.

Unauthorized Change Properties module

D.

Unauthorized change flow

Questions # 44:

What process is responsible for defining and managing the lifecycle of all catalog items, by producing and maintaining the services in the catalog and ensuring that a central, accurate, and consistent source of data is provided?

Options:

A.

Service portfolio management

B.

Catalog item management

C.

Service mapping

D.

Service catalog management

Questions # 45:

Where should an admin go to view all of the search queries entered by users in the knowledge search?

Options:

A.

[KD_feedback] table

B.

[kb_view] table

C.

Knowledge queries application

D.

Search logs application

Questions # 46:

Which record type would you use for a View Company Policies link that would redirect to a Knowledge Article?

Options:

A.

Content Item

B.

Record Producer

C.

Knowledge Item

D.

Order Guide

E.

Catalog Item

Questions # 47:

Options:

A.

Service Catalog and Request Mgmt - Workshop Preparation Guide

B.

Service Catalog and Request Mgmt - Process Guide

C.

IT Service Management - Typical Challenges and Remediation

D.

ITSM - Business Outcomes and Corresponding KPIs

Questions # 48:

The Major Incident Management (MIM) application is linked at the Incident management process but the records have in additional set of States. What are these Ml States?

Options:

A.

New. Work: m progress Escalated Communicated

B.

Proposed. Accepted Rejected Cancelled

C.

Proposed Received eCAB Convened Closed

D.

Proposed Accepted Reacted Reopened

Questions # 49:

Where are the technical approvals defined, that are executed in the Change - Normal - Assess flow?

Options:

A.

Change Assess Approval Subflow

B.

Change Approval Policy

C.

Change Approval Subflow

D.

Change Approval Matrix

Questions # 50:

In the baseline implementation, what are key relationships between Change and Configuration Item (CI) records? Choose 3 answers

Options:

A.

One Change can be submitted for multiple Cls

B.

The Cl Support Group is responsible for change implementations

C.

A CI can be affected by a change, even if it is not the CI being changed

D.

Changes should reference at least one CI

E.

The CI Manager is part of the change approval workflow

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